Client Philosophy

How we work with clients

Your situation is uniquely your own, not to be lumped into a “typical” or generic program with everyone else’s. Our programs are developed specifically for you.  We serve our clients by meeting with decision-makers, influencers, and other key people. We determine your unique needs and develop a program strategy to meet those needs. When we honor speaking requests we learn what core messages you need conveyed. We work with you to convey those messages.

Adult learning philosophy

Our experiences with corporate learning and instructional systems design cause us to ensure our programs are developed using an ISD (instructional systems design) process typically taught in education programs as ADDIE:

  • Assess (needs assessment).
  • Design (the content, based on the needs gap).
  • Develop (the course materials).
  • Implement (facilitate the learning process).
  • Evaluate (to determine changes; effectiveness; alternatives).
ELC_01 We believe in the term “facilitate the learning process” rather than “train” because we incorporate the Experiential Learning Cycle (David Kolb) into the content delivery design. We make every effort to ensure that the programs we offer:

  • Provide concrete experiences (1).
  • Enable participant observation and reflection (2).
  • Encourage forming abstract concepts / theories / patterns (3).
  • Cause participants to apply learning to new situations / back on the job (4).

Limited copies of a white paper – a two-chapter excerpt written by Sylvia Henderson, Founder and CEO of Springboard Training, from the collaborated volume “Creativity in Training” (ICFAI University Press) – are available FREE upon request…for the cost of printing and shipping, only.

newsflash_star Sometimes training is an incomplete or inappropriate solution to human performance issues. Performance is also influenced by a person’s motivation, resources provided, or leadership / counseling / coaching given. If training, workshops, seminars, or reference tools are inappropriate or incomplete solutions for your employee performance needs, we will work with you to determine and provide the solutions that are appropriate.

Program design & facilitation: solved with C.A.R.E.

Two types of change occur in organizations:

  1. Structural or procedural (organizational) change, and
  2. Knowledge, skill, or attitude (behavioral) change.

We effect behavioral change.

Our goal is to engage with you and your staff in successful actions that result in your people managing themselves differently. We create “tomorrow” rather than fix “today”.

Paper: “Solved With C.A.R.E.

The four stages of “C.A.R.E.” that we follow are:

  1. Collaboration / Collaborate
    Rather than solve your problems for you, we apply our experience to help your people solve problems.
  2. Action / Act
    Develop materials and deliver the appropriate program(s).
  3. Reinforcement / Reinforce
    Continued or follow-up programs, consulting, and updates.
  4. Evaluate / Evolve
    Determine what worked well, and changes required; determine new areas for growth.

In summary, we want to build a long-term relationship with you. We are not interested in hit-and-run solutions; we make differences and provide value. We work with you to help you solve “people situations” rather than solve them for you. Solutions last longer and have more significant impact when the people involved are part of the entire process, buy-in to their own solutions, and learn to drive their own successes.

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