|2-Minute “Busy Person” Audio Lesson
| When was the last time you listened to someone? I mean, really listened instead of simply hearing them? We are so inundated with information and messages during the course of our days that we’ve become immune to really listening.
Practice your listening skills the next time someone speaks to you using these techniques.
If you do not have time to listen at the moment, politely excuse yourself and say so. Do not make it a habit, though. The next time, you may find yourself needing someone to listen to you.
|30-Minute Broadcast / Lesson
“Listen! Improve Your Sales and Customer Service Results”
“Think About It!” Radio Broadcast
Are you “in sales” or “in customer service”? (Hint: The answer is “yes” for anyone reading this.) Whether you outright exchange a product or service for money or not, you sell yourself and serve others when you interact with people. Most of us interact with SOMEONE at some time! When we do, how we LISTEN is as important as how and what we say.
to help improve customer service and sales performance.